Return, Refund, and Payment Terms

At Aaosa Tours, we strive to provide our customers with a seamless and enjoyable travel experience. To ensure clarity and transparency in our business transactions, we have established the following policies regarding payment, cancellation, and refund.

Payment Terms:

  1. Booking Confirmation: A 25% deposit of the total tour amount is required at the time of booking to secure your reservation.
  2. 60 Days Before Departure: A further 50% of the tour cost should be remitted to us no later than 60 days prior to the departure date.
  3. 40 Days Before Departure: The remaining 100% of the tour cost must be received by us at least 40 days before the scheduled departure date.

Please note that for certain boutique or special hotels, advance payments may be necessary at the time of booking. The timeframes specified ensure that we can guarantee your bookings by issuing vouchers to the hotels.

Cancellation Terms:

  1. 60 Days Prior to Travel Date: If the tour is canceled 60 days before the travel date, a 10% cancellation fee will be applicable to the total tour cost.
  2. 59-45 Days Prior to Travel Date: Cancellation charges of 25% will apply if the tour is canceled between 59 and 45 days before the travel date.
  3. 44-30 Days Prior to Travel Date: A cancellation fee of 50% of the total tour cost will be applicable if the tour is canceled between 44 and 30 days before the travel date.
  4. 29-15 Days Prior to Travel Date: Cancellation charges of 75% will be applied for cancellations made between 29 and 15 days prior to the travel date.
  5. Less Than 14 Days Prior to Travel Date: If the tour is canceled less than 14 days before the travel date, a 100% cancellation fee will be applicable to the total tour cost.

We understand that unforeseen circumstances may arise, and we encourage our customers to review and adhere to these terms to avoid any inconvenience. Please feel free to contact us if you have any questions or concerns regarding these policies. Aaosa Tours looks forward to providing you with a memorable and worry-free travel experience.

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